Smart Audio Redaction for Public Safety with Eventide AI

Managing audio recordings in public safety environments is a complex task, especially when sensitive information must be protected. Eventide Communications has introduced a practical solution to this challenge with its Critical Insights AI platform, featuring Auto Audio Redaction powered by Speech Factor AI.

What Is Eventide Critical Insights AI?

Eventide Critical Insights AI is a cloud-based suite of tools designed to support public safety agencies by improving how they handle recorded communications. Integrated with Eventide’s NexLog DX-Series recorders and hosted on AWS, the platform uses AI trained specifically on public safety data to deliver accurate and relevant results.

Auto Audio Redaction: Efficient and Secure

One of the most useful features of Critical Insights AI is Auto Audio Redaction. This tool automatically detects and removes sensitive content—such as personal identifiers and health information—from audio recordings. It helps agencies stay compliant with privacy regulations while saving time that would otherwise be spent manually editing files.

Powered by Speech Factor AI

The redaction process is driven by Speech Factor AI, Eventide’s advanced transcription engine. It offers:

• Real-time and historical transcription
• Keyword and phrase detection with alerts
• Support for multiple languages
• Exportable transcripts for legal, training, or review purposes

This technology makes it easier to analyze calls, prepare documentation, and respond to incidents more effectively.

AI Assistants Tailored for Public Safety

Critical Insights AI includes three specialized assistants:

• Research Assistant: Helps users search and summarize calls, filter content by voice commands, and reduce exposure to traumatic material.
• QA/QM Assistant: Automates quality assurance with scoring tools, customizable forms, and CAD data validation.
• Supervisor Assistant: Offers insights into staff stress levels, shift changes, and call trends to support team wellness and retention.

Why It Matters

Public safety teams often face heavy workloads and limited resources. Eventide’s tools help by:

• Reducing manual tasks
• Ensuring privacy compliance
• Improving operational efficiency
• Supporting staff well-being

Eventide’s Critical Insights AI with Auto Audio Redaction is a practical and effective solution for agencies looking to manage audio data more securely and efficiently. It’s designed to meet the real-world needs of public safety professionals, helping them focus on their core mission.

Click here to explore the platform or request a demo.