7 Ways Corti AI Assists Emergency Response Agencies

Corti is an AI-powered solution used by PSAPs and other emergency response agencies that listens to 9-1-1 calls and helps telecommunicators record calls, form the right questions to ask callers, suggests next steps, and even propose possible diagnoses. Corti's technology also helps managers QA 100% of calls, providing greater visibility into individual and team performance and enabling them to autofill QA reports for compliance. 

Below are seven key ways Corti AI assists PSAPs and other emergency response agencies:

1. Real-Time Assistance: Corti listens to emergency calls and helps telecommunicators by suggesting the right questions to ask, proposing next steps, and even offering possible diagnoses. 
    
2. Improved Accuracy: By recognizing specific words and sounds, Corti can help identify critical situations, such as cardiac arrest, more accurately and quickly. 
    
3. Minimizing Over & Under-Triaging: Corti automatically analyzes all calls, identifying true trends within protocol/SOP adherence to reduce inaccuracies, over-triaging, and under-triaging. 
    
4. Protocol & QA Compliance: Corti automatically measures protocol compliance on 100% of calls, ensuring that telecommunicators follow the correct procedures. In addition, Corti automatically QAs all calls with greater visibility into individual and team performance and can autofill QA reports so your agency is compliant. 
    
5. Performance Monitoring: Corti monitors performance trends and provides actionable feedback, helping to improve the overall quality of emergency call handling. 
    
6. Training and Upskilling: Corti assists in training and upskilling telecommunicators by providing insights and feedback based on call analysis. Corti streamlines training, evaluation, and simulation for new call-takers, and later, monitors their performance when they're "live". 
    
7. Stress Reduction: By streamlining the call management process and reducing the cognitive load on telecommunicators, Corti helps alleviate some of the stress associated with the job.

These features make Corti AI a valuable asset in enhancing the efficiency and effectiveness of emergency response services.

Click HERE to learn more and request a demo of Corti.