AI Simulator Enhances 911 Dispatcher Training
Posted by Beth Stapleton on 9th Sep 2025
Effective training is essential for 911 dispatchers, and Eventide Communications has developed a tool that makes it easier to prepare for a wide range of emergency scenarios. The Critical Insights AI Training Simulator is designed to help Public Safety Answering Points (PSAPs) provide consistent, realistic training experiences using AI-powered simulations.
How Does the Simulator Work?
The simulator creates lifelike emergency call scenarios where trainees interact with a virtual caller. These AI-driven simulations respond in real time, allowing dispatchers to practice handling everything from routine medical calls to complex incidents like aviation emergencies. This hands-on approach helps build confidence and improve decision-making under pressure.
Features That Support Learning
Unlimited Scenarios: Agencies can create as many training calls as needed, customized to their protocols for police, fire, and EMS.
Instant Feedback: The built-in QA Assistant evaluates calls immediately using agency-specific forms, offering quick insights for improvement.
Wide Range of Situations: The simulator supports both common and uncommon scenarios, including natural disasters and active threats.
Progress Monitoring: Supervisors can track performance, review transcripts and audio, and tailor training to individual needs.
Part of a Larger AI Ecosystem
The simulator is part of Eventide’s Critical Insights AI suite, a cloud-based platform that integrates with NexLog DX-Series recorders. This suite includes tools for transcription, stress level analysis, automated quality assurance, and more—all designed to support dispatcher performance and operational efficiency.
Research Assistant: Streamlines report writing and call review with voice-command filtering and AI-generated summaries.
Speech Factor AI: Provides real-time and historical transcription, multilingual support, and keyword detection.
QA/QM Assistant: Automates evaluations using APCO, NENA, or custom forms.
Supervisor Assistant: Offers insights into call trends, predicts volume, and flags high-stress interactions for review.
Supporting Dispatcher Development
By combining the simulator with e-learning modules, agencies can create a complete training program that blends theory with practice. This approach helps new hires get up to speed faster and supports ongoing development for experienced staff.
Why It Matters
With staffing challenges and increasing demands on emergency services, tools like the Critical Insights AI Training Simulator offer a practical way to strengthen dispatcher skills and improve overall response quality. It’s a flexible, scalable solution that helps agencies maintain high standards while supporting their teams.
Contact us today to learn more and see a personalized demo!