Public safety agencies depend on call recording systems to capture critical communications: 911 calls, dispatch interactions, and operational coordination. But even the most advanced systems can experience gaps, misconfigurations, or failures. Revcord RevCheck provides continuous validation, ensuring recording systems work exactly as intended. Verify Every Call is Captured RevCheck automatically compares multiple data sources, including: Call Detail Records (CDRs) Telephony system logs Record …

Public Safety Answering Points (PSAPs) are under constant pressure to deliver fast, accurate, and consistent emergency response. With limited resources and growing call volumes, traditional quality assurance methods are no longer enough.  AI-powered solutions like Revcord ReVI are transforming how PSAPs evaluate performance and improve outcomes. The Limits of Traditional QA Historically, QA teams could only review a small percentage of calls due to time constraints. This created gaps in …

Freedom of Information Act (FOIA) requests play a vital role in transparency and public trust. But for the agencies tasked with fulfilling them, FOIA often represents a growing operational burden, especially as audio, video, and digital records continue to multiply. What once involved a handful of written reports may now require reviewing hours—or days—of recorded calls and supporting documentation. When requests arrive in high volume or under tight deadlines, staff are forced to st …