Verint Speech & QA Automation for PSAPs

Elevate Your PSAP Operations with Verint Speech Analytics & AQM Automated QA

Smarter Insights. Faster Response. Safer Communities.

At WahlTek, we understand the mission-critical nature of Public Safety Answering Points (PSAPs). That’s why we proudly offer Verint Speech Analytics and Automated Quality Management (AQM)—AI-powered solutions designed to transform emergency communications, enhance performance, and ensure compliance across your 911 center.

Verint Speech Analytics: Turn Every Call into Actionable Intelligence

Verint Speech Analytics automatically analyzes 100% of recorded voice interactions, uncovering trends, identifying training needs, and detecting procedural gaps in real time.

Key Benefits for PSAPs:

Improved Situational Awareness: Detect keywords and patterns that signal high-risk incidents or protocol deviations.
Enhanced Training & Coaching: Pinpoint areas where telecommunicators need support and deliver targeted feedback.
Compliance Monitoring: Ensure adherence to APCO, NENA, and agency-specific standards with automated call reviews.
Data-Driven Decision Making: Use insights to optimize staffing, workflows, and resource allocation.

Verint AQM Automated Quality Assurance:

QA Without the Manual Work

Manual QA is time-consuming and often limited to small samples. Verint AQM changes that by automatically scoring up to 100% of calls and text interactions, providing consistent, objective evaluations across your PSAP.

Verint Automated Quality Assurance (AQM)

Why AQM Matters:

Complete Call Coverage: No more sampling—get a full picture of performance.
Consistent & Fair Evaluations: Standardized scoring reduces bias and improves transparency.
Accelerated Feedback Loops: Deliver timely coaching and recognition to staff.
Supervisor Efficiency: Free up leadership to focus on strategic priorities, not paperwork.

Advanced Features Include:

Hierarchical Scorecards for team and individual performance
Script Adherence Monitoring to reduce compliance risk
Automated Coaching Alerts based on KPI thresholds

Why WahlTek?

As a trusted provider of Verint public safety solutions, WahlTek delivers:

Seamless implementation and integration with your existing systems
Expert training and support for your dispatch teams
Scalable solutions tailored to NG911, radio, and multi-channel environments

Ready to Maximize Your PSAP’s Performance?

Let WahlTek show you how Verint Speech Analytics and AQM QA can transform your emergency communications. Contact us today to schedule a demo or discovery call.