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Over 85% of Iowa 911 Comm. Centers use Eventide

NEXT GENERATION COMMUNICATIONS LOGGING RECORDERS

Eventide 740 and MediaWorks PLUS software

Eventide’s NexLog mission-critical communications logging systems reliably capture, store, protect, reproduce, and help you manage important interactions and critical data. NexLog logging systems have been designed to help you securely document and retrieve incidents, comply with regulations, and improve your facility’s operations.

Eventide NexLog communications logging systems offer outstanding flexibility and ease of use, with a choice of advanced capability remote software or convenient touch-screen front panel operation. Call records are stored in a state-of-the-art SQL relational database, and NexLog logging systems feature an embedded Linux operating system for maximum reliability and compatibility with your existing Windows infrastructure.

Recording Capabilities

NexLog Communications Logging Recorders have been designed to provide full-time recording for compliance needs, as well as distributed recording for agencies and enterprises with multiple sites. NexLog loggers can record digital PBX telephones, VoIP telephones, analog telephones, analog C.O. lines, CAMA trunks, analog radio audio, T1 & E1 trunks, ISDN-PRI trunks, ISDN30 trunks, SIP trunks, IP-dispatch consoles (AVTEC, Telex, Zetron, and others), Radio over IP (RoIP), trunked and conventional 2-way radio, Motorola ASTRO 25 radio with AIS, EFJohnson P25 radio, PC Screens, and more.

NG9-1-1 Capabilities

NexLog communications logging systems have been designed to conform to the NENA i3 standard for recording of NG9-1-1 primary interactions via the SIPREC method. The resulting recordings are immediately available for replay, instant recall, forensic research, incident management, burn-to-CD/DVD/Blu-ray, email, and export. NexLog logging systems also support a standards-conformant event logging web service that allows other NG9-1-1 subsystems (functional elements) to deposit and retrieve interaction-related data.

P25 Radio Recording

NexLog communications logging systems support the recording of P25 Trunked and P25 Conventional radio traffic. An integrated recording solution is available for Motorola’s ASTRO 25 system equipped with Archive Interface Server (AIS).  In addition, NexLog recorders optionally support call recording for the EF Johnson ATLAS P25 radio system.

NXDN Radio Recording

NexLog communications logging systems support the recording of NXDN digital radio traffic. Integrated recording solutions are available for iCOM’s IDAS conventional system and Kenwood’s NexEdge trunked and conventional systems.

DMR Radio Recording

NexLog communications logging systems support the recording of DMR Tier3 (trunked) radio traffic. An integrated IP-based recording solution is available for the Tait DMR Tier 3 radio system.

MPT Radio Recording

NexLog communications logging systems support recording of Fylde MPT1327 trunked radio traffic including metadata integration. In addition, an integrated IP-based recording solution is currently available for the Tait MPT-IP trunked radio system.

Resilience Features

Eventide NexLog communications loggers offer multiple levels of resilience, including redundant power supplies, redundant hard disk drives (with choices of RAID levels 1, 5, or 10 or SAN connectivity), redundant network capability (via NIC bonding), and multiple choices for archive redundancy and network-based archive storage. The NexLog 740 logger is equipped with dual hot-swap load-sharing 120/240 VAC power supplies. Optional dual hot-swap load-sharing -48 VDC power supplies are also available, or you can combine a 120/240 VAC power supply with a -48 VDC supply for source-diverse power redundancy.

Advanced Security Features

NexLog Communications Logging Recorders include a multi-tier security system that controls user access based on role and channel (or talk group) assignments. NexLog software has been designed to enhance security by encouraging users to employ strong passwords and to use them properly. Password policy options include complexity enforcement, automatic aging, change reminders, expiration, and lock-out. In addition, each user’s access and actions are audited and available for review.

Channel Capacities

The NexLog 740 logger is field upgradeable from 8 to 96 digital PBX telephone channels, 8 to 96 analog channels, 8 to 240 VoIP/RoIP channels, 8 – 240 NG9-1-1 SIPrec channels, 24 – 192 T1/PRI channels, 30 – 240 E1 channels, 8 – 120 P25 channels, or 8 – 240 DMR channels.   A wide range of mixed channel quantities (digital + analog + VoIP/RoIP, etc.) can be accommodated within a single NexLog 740 logger.  Multiple NexLog Communications Logging Recorders may be easily combined to provide recording solutions for higher channel counts, multiple sites, and/or redundancy.

Metadata Integration Capabilities

In addition to recording audio and PC screen media, NexLog communications logging recorders can support integration to a variety of metadata sources that provide call-associated information. Options include 9-1-1 ANI/ALI integration, SMDR/CDR integration to PBX systems, IP Dispatch console metadata, Radio system metadata, and customized data integrations. In addition, an optional NexLog Application Programming Interface (API) allows third party software developers to implement custom/OEM integrations for controlling recording start/stop and for metadata tagging.

Up to 12 TB of Internal Storage

All NexLog Communications Recording Loggers include an internal RAID array of hard disk drives for reliability and redundancy.  Offerings range from a standard pair of 1 Terabyte hard disk drives with RAID-1 (providing 1 Terabyte of storage for up to 166,000 hours @13kbps compression) all the way up to four hot-swap 4 Terabyte hard disk drives with RAID-5 (providing 12 Terabytes of storage for up to 2 Million hours @13kbps compression).  For special applications, Eventide alternatively offers a Fibre-Channel adapter for running and storing via a supported third-party Storage Area Network (SAN).

Flexible Archive Capabilities

NexLog 740 Communications Recording Loggers include a standard multidrive for DVD-RAM archiving (9.4GB per dual-sided DVD-RAM disk, for 1540 hours @13kbps).  Upgrade options include a second multidrive for DVD-RAM for redundant or sequential archiving, a single Blu-Ray-capable multidrive for Blu-Ray Archiving, dual Blu-Ray-capable multidrives for redundant or sequential Blu-Ray archiving, and/or a removable 500GB hard drive. In addition, NexLog loggers can archive to as many as six external USB hard disk drives or USB flash devices. For geo-diverse redundancy, NexLog loggers can optionally archive to as many as six Network Attached Storage (NAS) shares. Multiple NexLog loggers can archive to a central NexLog unit, which provides a centralized database and storage for calls that have been recorded at multiple sites.

Incident Replay and Management Features

Eventide’s MediaWorks Plus browser-based software provides enhanced recording management capabilities including flexible search, multiple-call replay, graphical time-line with pan/zoom, variable-speed replay, incident management tabs, audio redaction, audio waveforms, talking time/date, call protection, burning of calls or incidents to CD/DVD/Blu-Ray, export or email incident, live monitor and instant recall.

Geo-Location Display and Search Capabilities

Eventide’s MediaWorks Plus software can optionally display (via Google Maps) the location of wireless 9-1-1 calls, based on lattitude and longitude data that is delivered from the 9-1-1 system’s ANI/ALI CAD Spill.   MediaWorks Plussoftware with this optional geo-location capability also permits convenient map-based searching for wireless 9-1-1 calls, based on a user-defined “geo-fence”.

Instant Recall Features

Eventide’s MediaAgent software provides agents, call takers, and dispatchers with preset-based instant recall, variable-speed replay, record-on demand, text annotation, and export to WAV file.  In addition, Eventide’s MediaWorks Plussoftware provides rich Instant Recall capabilities from a browser.

Color LCD Touch Screen

The available color touch screen provides convenient control and replay at the logger’s front panel. You can view the current status of each channel and each archive, receive visual and audible alerts, live-monitor multiple channels, and fully administer the system using the NexLog Configuration Manager software. Playback functions available at the touch screen include quick replay, advanced search and replay, select calls to be protected, create incidents from groups of calls, add more calls to an existing incident, and export an incident to USB – or burn the incident to CD.

Web-based NexLog Configuration Manager Software

NexLog communications loggers include the NexLog Configuration Manager software, which permits secure browser-based access to system configuration parameters. NexLog Configuration Manager software also allows the administration of password policies and assignment of each user’s system access permissions.

Call Evaluation and Reporting

The optional Eventide Quality Factor call evaluation software module allows supervisors to efficiently evaluate and score call-handling quality. Evaluation questions, answer banks, and skills can all be quickly entered and maintained, and the call evaluation forms can be created through a simple drag and drop process. The evaluation questions and forms can be quickly adapted for special incidents and changing requirements. Quality Factor software’s reports are designed to help supervisors measure the quality of call handling and track performance.

Enhanced Logger Reports

NexLog communications logging systems include tabular and graphical reports that can be run at any time. These daily, weekly, and monthly reports provide managers with valuable information about call volumes and channel activity.

Designed, Built, and Supported in the USA

NexLog communications logging systems and software applications are developed and maintained exclusively in the USA by Eventide’s highly-talented engineering team – assuring prompt response to changing market needs.  In addition, all NexLog loggers are assembled, tested, and supported at our New Jersey USA production and support facility.

Trusted By Customers – Worldwide

Public safety, utility, government, military, institutional, and industrial customers at thousands of sites worldwide trust Eventide mission-critical logging systems to reliably record and protect their most important interactions and related data. For more information about NexLog Communications Logging Recorders, call WahlTek 800-995-9245, or email info-wahltek@wahltek.com

* Channel capacities are dependent on system configuration and other options; see Specifications tab for details.

Specifications, features, and options listed above require NexLog software version 2.3, and are subject to change without notice or obligation.